Refund policy

Return & Refund Policy

Last updated: August 2026

At Warm Haven, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your order, subject to the conditions below and your statutory consumer rights.

1. Return eligibility

To be eligible for a return, the item must generally be:

Unused and unworn
In the same condition in which you received it
In its original packaging, where applicable
Accompanied by proof of purchase or your order information

Some products may not be eligible for return where required or permitted by applicable law, including products that cannot be returned for hygiene or health reasons once opened or used.

2. How to request a return

To request a return, please contact us at:

firozazaadi@gmail.com

Please include your order number, the item(s) you wish to return, and the reason for the return.

For damaged, defective, incorrect, or missing items, please contact us as soon as possible and provide photographs or other relevant information so that we can investigate and provide an appropriate solution.

Please do not send any item back before your return request has been reviewed and approved by Warm Haven.

After your return request is approved, we will provide you with the applicable return instructions and return address.

3. Return shipping

For returns due to a change of mind or other reasons not caused by an error or defect on our part, the customer may be responsible for the cost of return shipping, unless applicable law provides otherwise.

If the item is defective, damaged during delivery, incorrect, or otherwise does not conform to the order, please contact us before returning the item. Where appropriate, we will provide instructions for resolving the issue.

4. Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method.

Please allow your payment provider or bank additional processing time before the refunded amount appears in your account.

5. Damaged, defective or incorrect items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at firozazaadi@gmail.com as soon as possible.

Please provide your order number and photographs of the item and packaging where possible.

We will review the issue and, where appropriate, offer a replacement, refund, or another remedy in accordance with applicable consumer law.

6. Exchanges

We do not guarantee direct exchanges. If you require a different product or variation, please contact us and we will explain the available options.

7. Statutory consumer rights

Nothing in this policy limits or excludes any rights you have under applicable consumer protection laws.

For customers in the European Union and other jurisdictions where statutory withdrawal, refund, warranty, or conformity rights apply, those rights remain fully applicable.